Support

Questions, bugs, ideas

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Common questions

How do I start a game?

Tap Training on the home screen and pick a difficulty. No account needed to play against the AI.

I've never played Red 10. Where do I start?

Take the tutorial — it teaches every rule by having you play it, one hand at a time. It's offered on first launch, and you can replay it any time from Settings → Help → Replay tutorial. The full rules live at Settings → Help → Rules, and there's a hand cheat sheet on the game screen.

Do I need to sign in?

No. Sign in with Apple is optional — it unlocks stats that follow you across devices, online play, and friends. Solo games against the AI work without an account.

How do private rooms work?

Create a room and share its four-letter code, or send the invite link — tapping it opens the room directly. Six seats to a table; any empty ones can be filled with AI.

An invite link opened Safari instead of the app.

That happens if the app isn't installed, or occasionally right after installing while iOS is still verifying the link. The room code is always in the message too — open the app, tap Private Room → Join Room, and type it in.

Why can't I hear anything?

Red 10 respects your ringer switch, so the game is silent when your phone is on silent — that's deliberate, so it's safe to play in company. Sounds can also be turned off at Settings → Interface → Sound effects.

A game seems stuck on another player's turn.

If someone's phone dies or loses signal mid-hand, the table takes over their seat automatically and play continues. If a game still looks frozen after a couple of minutes, leave and rejoin the room — your scores are kept.

How do I delete my account?

Profile → Account → Delete account removes your account and its data from the app. You can also email me and I'll take care of it.

I bought a cosmetic and it isn't showing.

Open Profile → Collection and tap Restore Purchases. Purchases are tied to your Apple Account, so make sure you're signed in with the one you bought them on.

Reporting a bug

The more of this you can include, the faster I can fix it:

There's a shortcut inside the app that fills most of this in for you: Settings → Help → Bugs & feedback.